Video surveillance systems have become a norm for most service establishments, and they have been used in restaurants and hotels for a long time. These establishments see high foot traffic and lots of in-house activity. There are multiple risks to monitor both on the service and production sides. Video surveillance has become a useful tool for detecting and preventing criminal activity and for business optimization. Here are several reasons to invest in a video surveillance system installation:
1. Investigate Criminal Activity
Security cameras provide a very effective way to monitor and prevent criminal activity, such as pickpockets. Security cameras can be set up around the restaurant and hotel entrance gates to protect the business.
In addition, they can be installed on access doors to help prevent crime before it occurs. They can also monitor customer service areas in your establishment for fraud, drunkenness, or other illegal activity before it happens.
2. Prevent Customer Conflicts
A video surveillance system can be trained on the entrances to monitor customers entering or leaving your establishment. This will help prevent clashes between guests, customers, and employees. You can notice potential conflict spots, such as a shortage of prime seats, and take action. You can also notice early signs of conflict like wild gesturing and aggressive stances to be able to rush there to defuse the tension.
3. Investigate Spill-and-slip Claims
If your establishment is subject to slippery spills and fall accidents, a video surveillance system installation can play a significant role in preventing such incidents. They can be installed in areas vulnerable to spills and slip claims.
Surveillance camera video footage can later be used to evaluate the circumstances surrounding such events. The tapes or digital files can be played during the investigation of such potential claims to determine their truthfulness.
4. Monitor Cash Till Area
Cash tills in restaurants and hotels are vulnerable to cash fraud and other criminal activity. Security cameras can be placed above the cash tills to prevent any theft. In addition, sophisticated cameras can capture the face of anyone with suspicious behavior at the till. They can also help prevent cash pilferage by having a deterrent effect on cashiers.
5. Monitor Customer Service Levels
The use of security cameras in restaurants and hotels has been a great tool for analyzing security concerning throughput times, wait times, and overbooking issues. They can also be used to analyze customer satisfaction levels and employee productivity.
Video surveillance can be very useful in maintaining security in a hospitality establishment and help streamline customer service. Contact a security equipment vendor to explore suitable options for a video surveillance system installation.